You can delete your Vinda account at any time, in the app or by email. This page explains how, what is deleted and what is kept.
1. In the app
Open the Vinda app and go to Profile → Account → Delete account. Confirm: the account is closed straight away and you are signed out.
2. Without the app
If you no longer have the app, email contact@vinda.pt from your account’s email address with the subject “Delete account”. We confirm the request is yours and delete the account within one month at most.
3. Before you delete
- If you have published rides with passengers or upcoming bookings, cancel them first.
- If a driver payout, a refund or a no-show report is still being settled, the account can only be deleted after that (usually a few days).
4. What is deleted
- Your name, photo and bio.
- Your email and phone number.
- Your car and number plate.
- Your travel preferences and settings.
- The messages you sent and your blocks.
- Your phone’s notification token.
- Your date of birth and the reference of your licence check.
- Published rides that haven’t left yet (they are cancelled).
5. What is kept
Trip and payment records (dates, routes, amounts and references) are kept without your name or contact details, for as long as the law requires for accounting and tax records. Safety reports about you are kept too.
Data handled by Stripe (payments and driver accounts) and Didit (licence check) follows those companies’ own rules and legal retention periods.
6. Contact
VIELACONTECE, UNIPESSOAL, LDA · NIF 518092119 · contact@vinda.pt