These terms govern your use of the Vinda app and the vinda.pt website. By creating an account, you accept these terms. Please read them carefully.
1. What Vinda is
Vinda is a platform that connects people who share car trips on São Miguel, Azores.
Vinda is not a transport operator, nor a ride-hailing (TVDE) or taxi service. Drivers are private individuals sharing the costs of a trip they were already making, not professionals.
2. Your account
To use Vinda you must create an account with a valid email and meet the minimum age: 18 to drive and 16 to ride as a passenger.
You are responsible for the accuracy of your profile and for the use of your account.
3. Rules for drivers
When you publish a trip, you agree to:
- Hold a valid driving licence and current car insurance.
- Keep your car roadworthy.
- Not seek profit: the price per seat is for sharing the cost of the trip.
- Follow traffic law.
- Be punctual and tell passengers about any change in the app chat.
4. Rules for passengers
When you book a seat, you agree to:
- Be on time at the pick-up point.
- Respect the driver’s car and preferences.
- Always pay through the app.
5. Bookings and payments
There are two booking types, chosen by the driver:
- Instant booking: your seat is confirmed and payment is taken when you book.
- Driver approval: the amount is authorised on your payment method and only charged when the driver accepts your request.
Payments are processed by Stripe. Drivers receive the passengers’ share after the trip, to the account (IBAN) on their profile.
6. Service fee
Passengers pay a service fee of €0.30 + 10% of the seat price, which keeps Vinda running. The total is always shown before you book.
7. Cancellations and refunds
- Passenger, more than 24 hours before departure: free cancellation, full refund.
- Passenger, within 24 hours of departure: the seat price is refunded, but the service fee isn’t.
- Driver cancels: passengers receive a full refund, including the fee.
Repeated cancellations may lower the visibility of your rides in search.
8. Ratings and behaviour
After each trip, drivers and passengers can rate each other. Ratings must be honest and respectful.
We may suspend or close accounts for unsafe, abusive or fraudulent behaviour, or behaviour that breaks these terms.
9. Messages and content
You are responsible for what you write on your profile and in messages. Illegal or offensive content, or sharing other people’s personal data without permission, is not allowed.
10. Liability
Vinda provides the platform but does not provide the transport service. Each trip is an agreement between the driver and passengers.
To the extent permitted by law, Vinda is not liable for damage arising from the trip itself. Nothing in these terms limits rights the law gives you as a consumer.
11. Changes to the terms
We may update these terms. If changes are significant, we’ll tell you in the app or by email before they take effect.
12. Governing law and courts
These terms are governed by Portuguese law. Any dispute falls under the courts of Ponta Delgada, without prejudice to mandatory consumer protection rules.
You can also file a complaint in the electronic complaints book, the Livro de Reclamações (www.livroreclamacoes.pt).
13. Contact
Vielacontece Unipessoal LDA · NIF 518092119 · Rua dos Cabrais 1, 9555-015 Candelária, São Miguel, Azores · ajuda@vinda.pt