Help
How can we help?
Answers to the most common questions. If you can’t find what you need, write to us.
About Vinda
What is Vinda?
A carpooling app for São Miguel. People already driving publish their trip and share their empty seats; people who need to go book a seat and split the fuel.
Is it legal? Is this like a taxi?
Vinda is carpooling: drivers share the cost of a trip they were already making. They don’t profit, and the suggested price covers fuel. It’s a different thing from ride-hailing (TVDE) services.
Which areas does it cover?
The whole of São Miguel. Other islands later.
Where do I get the app?
On the App Store (iPhone) and Google Play (Android). It’s free.
Prices and payments
How much does it cost?
The driver sets a price per seat, with our suggestion based on distance. Passengers pay a small service fee (€0.30 + 10%) that keeps Vinda running.
How do I pay?
In the app, with MB WAY, card, Apple Pay or Google Pay. Payments are handled by Stripe.
When am I charged?
With instant booking, you pay when you book. If the driver approves each request, the amount is authorised and only charged when they accept.
How do I get paid as a driver?
Add your IBAN under Profile → Account → Payouts. The passengers’ share is transferred to your account after the trip.
Bookings and cancellations
What if I have to cancel?
Cancellation is free up to 24 hours before departure. After that, the seat is refunded but the service fee isn’t.
What if the driver cancels?
You get a full refund, including the fee.
Can I bring bags, pets, children?
Each driver shows their preferences on their profile. Ask them in the app chat before booking.
Account
How do I sign in?
With your email: we send you a one-time code. There are no passwords.
Who can see my data?
Other users see your first name, profile, rating, car and ride details. Never your email, phone or IBAN.
How do I delete my account?
In the app, under Profile → Account → Delete account. Or ask us by email at ajuda@vinda.pt.